Privacy Policy

Last updated: July 31, 2026

Initial Anklet respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

For this policy, “Initial Anklet,” “we,” “us,” and “our” refer to:

Initial Anklet
Email: support@initialanklet.com
Mailing address: Canada

Information we collect

Depending on how you interact with the store, we may collect:

Contact information

• Name
• Email address
• Telephone number
• Billing and shipping address

Order and transaction information

• Products, colours, and initials selected
• Order history
• Payment status
• Shipping and fulfillment information
• Returns, refunds, and customer-service records

Payment-card information is generally processed securely by Shopify and its payment providers. Initial Anklet does not normally receive or store your complete payment-card number.

Account information

If customer accounts are enabled, we may collect login credentials, saved addresses, preferences, and account activity.

Device and website information

We and our service providers may automatically collect:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Referral source
• Approximate location derived from an IP address
• Shopping-cart activity
• Cookie and similar technology identifiers

Communications

We collect information you provide when contacting customer support, submitting a form, entering a promotion, leaving a review, or communicating with us through email or social media.

How we use personal information

We may use personal information to:

• Process and fulfill orders
• Collect and confirm payment
• Provide order, shipping, and delivery updates
• Process returns, replacements, and refunds
• Respond to customer-service requests
• Detect and prevent fraud, misuse, or security incidents
• Maintain and improve the store
• Personalize the shopping experience
• Measure website and marketing performance
• Send promotional messages when permitted by law
• Comply with tax, accounting, legal, and regulatory obligations
• Establish, exercise, or defend legal claims

We limit collection, use, and disclosure to purposes that a reasonable person would consider appropriate in the circumstances.

Consent and marketing communications

We may send marketing emails or messages when you have consented or when otherwise permitted by law.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting support@initialanklet.com. Unsubscribing from marketing does not prevent us from sending transactional communications about an existing order.

Canadian privacy guidance requires businesses to explain the nature, purpose, and consequences of information practices so that consent is meaningful.

How we disclose information

We may disclose information to service providers that help operate our business, including:

• Shopify
• Payment processors
• Fulfillment partners and suppliers
• Shipping carriers
• Website hosting and technology providers
• Email and customer-support providers
• Fraud-prevention and security services
• Analytics and advertising providers
• Accountants, insurers, professional advisers, and legal representatives

These providers receive information only as reasonably necessary to perform services for us or comply with applicable law.

We may also disclose information:

• To comply with a court order, legal process, or government request
• To investigate fraud, abuse, security threats, or violations of our terms
• In connection with a merger, financing, sale, restructuring, or transfer of the business
• With your direction or consent

Shopify

Our store is hosted through Shopify. Shopify processes customer and merchant information to provide ecommerce, payment, security, analytics, and related services.

Your information may be processed by Shopify and its service providers in Canada, the United States, or other countries where they operate.

Cookies and similar technologies

We may use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the store functioning
• Remember preferences and cart contents
• Secure accounts and transactions
• Understand website usage
• Measure advertising performance
• Personalize marketing where permitted

You may manage cookies through your browser and any privacy or cookie controls displayed on our store. Blocking some cookies may affect website functionality.

Certain analytics or targeted-advertising activities may be treated as a “sale,” “sharing,” or targeted advertising under some regional privacy laws, even when personal information is not sold for money. Where required, customers may use our cookie or privacy controls to opt out.

Behavioural advertising

Where permitted, we may work with advertising partners to show relevant advertisements or measure marketing campaigns.

Information used for this purpose may include website activity, device identifiers, viewed products, and interactions with advertisements. We do not authorize advertising partners to use sensitive payment information for advertising.

International processing

Our suppliers and service providers may process information outside your province or country. As a result, information may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law-enforcement agencies, or regulators in that jurisdiction.

Data retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this policy
• Maintain business and transaction records
• Meet tax, accounting, fraud-prevention, and legal obligations
• Resolve disputes
• Enforce agreements

Retention periods vary according to the type of information and the reason it was collected. Canadian privacy guidance states that personal information should be kept only as long as needed for identified purposes or legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

No internet transmission or storage system can be guaranteed completely secure. Customers are responsible for protecting their account credentials and notifying us if they suspect unauthorized activity.

Your privacy rights

Depending on where you live, you may have rights to:

• Request access to personal information
• Ask us to correct inaccurate information
• Withdraw consent, subject to legal or contractual limitations
• Request deletion of certain information
• Object to or restrict certain processing
• Opt out of marketing or targeted advertising
• Submit a complaint to a privacy regulator

To make a request, email support@initialanklet.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. Some information may need to be retained where required by law or necessary to complete a transaction or protect legal rights.

Under PIPEDA, organizations generally must provide access to personal information within 30 days, subject to permitted exceptions.

Children’s privacy

The store is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information without appropriate consent, contact us so we can review and delete it where required.

Third-party websites

The store may link to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for the content, security, or privacy practices of third parties.

Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.

The revised policy will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice or request consent.

Privacy contact

Questions, complaints, or requests concerning privacy may be sent to:

Privacy Officer — Initial Anklet
Email: support@initialanklet.com
Mailing address: Canada