Refund policy
Return and Refund Policy
Last updated: July 31, 2026
At Initial Anklet, we want you to love the piece you selected. This Return and Refund Policy explains when an item may be returned, exchanged, replaced, or refunded.
30-day return period
You may request a return within 30 days after your order is marked as delivered.
To qualify for a return, your item must be:
- Unworn and unused
- Free from damage, scratches, stains, perfume, or signs of wear
- Returned with its original packaging and any included accessories
- Accompanied by proof of purchase
Items returned without prior approval may not be accepted.
Starting a return
To request a return, email support@initialanklet.com with:
- Your order number
- The email address used to place the order
- The item you would like to return
- The reason for the return
- Photos, when the item is damaged or incorrect
Once your return is approved, we will provide return instructions. Please do not send an item back before receiving authorization.
Return shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return-shipping costs.
We recommend using a tracked shipping service. Initial Anklet is not responsible for returns that are lost or damaged while being shipped back to us.
If we made an error or the item arrived damaged or defective, we will provide an appropriate resolution and cover reasonable return-shipping costs when a return is required.
Damaged, defective, or incorrect items
Please inspect your order when it arrives.
Contact support@initialanklet.com within 7 days of delivery if your item is damaged, defective, or different from what you ordered. Include your order number and clear photos of the item and packaging.
Depending on the circumstances, we may offer:
- A replacement
- Store credit
- A partial refund
- A full refund
Normal variations in colour, texture, lighting, or product appearance that do not affect the item’s use are not necessarily considered defects.
Non-returnable items
We cannot accept returns for:
- Items showing signs of wear or damage caused after delivery
- Items altered, repaired, or modified by the customer
- Items returned without their original packaging
- Gift cards
- Items clearly marked “Final Sale”
- Custom-made or custom-engraved products, if offered, unless they arrive damaged, defective, or incorrect
Choosing a standard A–Z initial from the regular product options does not automatically make the item final sale unless clearly stated on the product page before purchase.
Exchanges
The fastest way to receive another color or initial is to return the eligible item and place a new order after the return has been approved.
Direct exchanges may be offered at our discretion and are subject to availability.
Refunds
Once your return is received and inspected, we will email you to confirm whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 5 business days for us to inspect and process the return. Your bank or card issuer may require additional time to post the refund to your account.
Original shipping fees are non-refundable unless the order arrived damaged, defective, or incorrect. Duties, taxes, and customs charges paid directly to government authorities or carriers are also generally non-refundable by Initial Anklet.
Shopify notes that, after a refund is processed, a customer’s bank may take up to approximately 10 business days to make the funds available.
Order changes and cancellations
Contact us immediately at support@initialanklet.com if you need to change or cancel an order.
We cannot guarantee changes or cancellations once an order has entered processing or fulfillment. If the order has already shipped, the regular return rules apply.
Late or missing refunds
If you have not received an approved refund:
- Check your bank or card account again.
- Contact your card issuer or financial institution.
- Email support@initialanklet.com if the refund is still missing after 10 business days.
Contact
Questions about returns and refunds may be sent to:
Initial Anklet
Email: support@initialanklet.com